Shipping Information
Order Policies
Extreme Sporting Gear has implemented Risk Tools for verification on credit card transactions. Explained below.
- CVV Number (Credit Verification Value):
Must match completely. The three digit code printed in the signature panel on the back of Visa/MasterCard/Discover (a four digit code printed on the front for American Express). The CVV information is then sent to the issuing bank or credit card association to validate cardholder status.
- AVS Information (Address Verification Service): Must match. With AVS, the billing address provided by the buyer during checkout is validated against the billing address on file at the customer's card issuing bank or credit card association. AVS allows merchants to reduce the risk associated with online or phone (card not present) transactions.
- IP Address: We verify and record all IP addresses on all orders.
- Shipment Address: Must be the same as billing address. An Alternative ship to address can be established if you wish. In some cases you may have to contact your credit card issuer and add an "Alternative Shipping Address" that can be verified by a merchant such as Extreme Sporting Gear. This is an address that allows us upon authorization by the credit card Company to ship to a different address than the registered billing address. Many times you may be traveling and need a product shipped to a hotel or friends - this address must be verifiable in order for us to process your order.
Sales Tax: By law we are required to collect a 7% sales tax for items shipped to addresses in the State of Indiana.
Misprints and typos: Although we have made every effort to ensure the accuracy of the information and pricing on our website, we will not be held liable for errors or typos.
Shipping Policies
In stock items are usually shipped within 1-3 business days. Customers will be notified within 1 business days of any back ordered status and given the option to either wait, or cancel their order. Customers will be notified of approximate back order times as well.
We will not ship any item to a PO Box or APO/FPO or forwarding address.
Shipping address must be the same as billing address. An Alternative ship to address can be established if you wish. In some cases you may have to contact your credit card issuer and add an "Alternative Shipping Address" that can be verified by a merchant such as Extreme Sporting Gear. This is an address that allows us upon authorization by the credit card Company to ship to a different address than the registered billing address. Many times you may be traveling and need a product shipped to a hotel or friends - this address must be verifiable in order for us to process your order.
For any questions regarding shipping please email support@extremesportinggear.com
We will NOT ship any items out of the United States.
Please note that we do not keep any inventory in our Beech Grove location, our products are shipped from our warehouse in Missouri.
Returns
Extreme Sporting Gear customers must obtain a Return Authorization # before attempting to return any merchandise to Extreme Sporting Gear. Do not return items to the Beech Grove location. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first. Extreme Sporting Gear will not accept any returned merchandise without a valid RA#. To obtain an RA #, call 1-888-332-4941, or email us at support@extremesportinggear.com. A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.
Incorrect or Defective Shipments:
Incorrect items or defective items may be returned for replacement or credit if the request to return is communicated with Extreme Sporting Gear within 30 days of the order date, or it cannot be accepted for return.
Return Auth # Required:
Extreme Sporting Gear will not be obligated to accept any returns of product submitted more than 30 days after shipment of such products to customer, including returns of defective product. RA #'s have a validity period of 30 days from the date of issue. Merchandise returned for exchange will be charged a $10.00 exchange fee plus a shipping charge.
Damaged shipments:
Extreme Sporting Gear will not accept merchandise damaged in transit. All claims must be filed with the shipping carrier.
Restocking Fees:
Non-defective merchandise returned to Extreme Sporting Gear for any reason other than a mis-ship of product will be subject to a 15% restocking fee. Product must be received by us in original (new) condition and within 30 days of our shipping date, or it cannot be accepted for return. Merchandise returned for exchange will be charged a $10.00 exchange fee plus a shipping charge.
Warranty:
We are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacture. Please return all warranty related items directly to the manufacture for repair or replacement. After 30 days, you must contact the manufacture.
Misprints and typos:
Although we have made every effort to ensure the accuracy of the information and pricing on our website, we will not be held liable for errors or typos.
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